Modern hotels tend to use various IT systems across their restaurants, bars and reception counters. Back in the day, vouchers and tickets sold on site needed to be printed, verified and validated manually. The goal: increasing sales while simultaneously lowering costs and preventing mistakes.
An appealing shopping experience with the option of buying print@home vouchers and gift cards with various packages was created. With the ticket system, events such as New Year’s Eve are marketed and admission tickets are sold online in an automated process. The shop was directly integrated into the new website in the design of the Empire Riverside brand. The printer produced individual gift cards and packaging which are available in the online shop and on site. Our interfaces enable seamless integration into the existing IT infrastructure, ensuring frictionless processes in the individual departments.
The open nature of our technology enables hassle-free connection to existing IT systems on site. At the Matrix cash registers for instance, gift cards can be debited and credited, and vouchers verified and redeemed. The PMS system Protel is able to verify and validate vouchers or gift cards and deduct them from the visitor’s invoice. Event tickets are quickly and simply scanned and validated with the incert app at admission.
Through functional interfaces to all major systems in the hotel, we were able to automate processes internally to the maximum extent and greatly optimise voucher and ticket sales. We also use incert’s administration system on site for sales.
Nadja Dahlmann<br/> Head of Marketing & PR | Empire Riverside