Loyalty system

Acquire more regular guests. Customer loyalty, done differently.

A powerful system for successfully creating guest loyalty. Based on vouchers as rewards, our guest loyalty system offers a secure and easy way to reward guests for their loyalty in an automated and individual way. So that they'll come back. Again and again. Again and again.

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Your successful regular guest loyalty with the incert customer loyalty system

Our incert customer loyalty system is available in different versions: from the simple and cost-effective Loyalty Basic version to our individually designed Loyalty Premium Clubs, with extension modules and special projects for entire hotel groups with various special requirements.

Automate your guest loyalty, keep in touch with your regular guests, offer unique incentives for follow-up stays and attract new guests.

Many options for rewards and an individual world of rewards.

With the Loyalty Premium version, you don't just reward for on-site sales and recommendations to friends and family. There are numerous other reasons to reward your guest: for signing up to the newsletter, by announcing interests or anniversaries, for birthdays, for uploading photos to the regular guest gallery, for online purchases of vouchers, tickets or products or by booking the next stay directly via your website. Points are automatically booked to the club profile for this purpose and can then be exchanged for free vouchers in the rewards world.

You're in the driver's seat and determine the number of rewards, the points required and the redemption partners.
Automated guest contact through the communication module and individual rewards for regular guests.
Transfer customer, departure, turnover or transaction data from your PMS or CRM system.
Modern and sophisticated presentation of the member club, especially on your guest's smartphones.

Many more functions and advantages

Online & on-site

Don’t just run a customer loyalty system with rewards for online bookings or shop purchases. Also reward on-site activities using QR codes.

Rewards & reward vouchers

Enable your regular customers to collect points and/or reach club levels with specific rewards and thus ensure "gamification".

Activities & turnover

You decide which activities, turnover or guest levels you would like to reward and in which way. Vouchers for services at your hotel, but also for events or services at partners in the region are possible and are an incentive for follow-up bookings.

Guests photo gallery

Your guests can upload photos of special holiday memories and fun moments to the gallery. Photo uploads are rewarded with points. A photo competition with voting and your choice of prize provides an additional incentive.

Club profile

Sophisticated and a clear club area for your guests to view their point balances, reward vouchers as well as their rewards and redemption.

Simple system maintenance

Easily manage your reward promotions, reward vouchers, membership data and bonuses. Automatisms & interfaces help you to do this.

Statistics at the touch of a button

Collect and analyse your loyalty data. Turnover data and member activities can be analysed as well as rewards and redemptions.

Tracking code

Full flexibility with our points widget. Create your own tracking code for integration and activation on success pages in third-party systems.

For almost 15 years now, incert has been our reliable partner in the field of eCommerce and guest loyalty. We use almost the entire incert product range: vouchers, gift cards, guest loyalty systems, campaign systems, product shops, online marketing campaigns, digital cash registers and interfaces to the hotel & CRM system. The incert systems have made a significant contribution to increasing operational efficiency, sales and image.

Alexander Pilsl
Hotel Guglwald 4*S

René Egger

In addition to the voucher system and the deposit system, we have also been successfully using the incert guest loyalty system for many years now. The interfaces to the hotel’s property management system enable the quick and easy checking and validation of vouchers. Voucher sales are automatically booked and also deposits allocated straight to the corresponding booking. Club members are accordingly rewarded for on-site sales. incert also supports us professionally in regards to online marketing and manages our Google campaigns.

René Egger BA
Hotel Elisabeth Kirchberg

Andreas Happacher

We have been working with the e-commerce solution from incert for several years now. The voucher & product shop is optimally presented on our homepage and we therefore have the corresponding success in sales. Our customer loyalty programme is integrated into the system, which enables us to manage it more easily. The uniform interface to our hotel programme also saves us an enormous amount of work when redeeming and invoicing.

Andreas Happacher
Caravan Park Sexten

We can highly recommend the voucher system and guest loyalty system from incert. Since we have been using it in the "Gams zu zweit", the entire voucher handling has been super uncomplicated for us and the customers and is comprehensible at all times. Our guest club is very popular with our regular customers. We are also professionally supported by incert in online marketing and thus optimise our sales figures significantly. Many thanks for the good cooperation with the whole team.

Ellen Nenning & Andreas Mennel
Hotel Gams zu zweit

FAQ

Frequently asked questions about the incert Loyalty.Suite system

The incert Basic guest loyalty system comes with simple and successful functions. Your Club members collect points for stays, for completing their profile information or for recommending you. Loyalty Basic is a simple cash-back version, where the collected points are transformed into a value coupon.

The incert Premium guest loyalty system comes with many functions. Your Club members can collect points in a large variety of ways: for stays and sales, recommending you to friends, registering to the newsletter, stating their interests or anniversaries, on their birthday, for online purchases of coupons or products, or for directly booking their next stay through your website. Collected points can be redeemed in the rewards universe that you have created. In addition to classical value coupons, free coupons for upgrades, massages or an unforgettable experience at one of your partner businesses provide an excellent incentive to return. You decide what reward coupons there are and how many points need to be collected for each.

In addition to the functions above, you can also set up a Club gallery for emotional connection or use our communication tool to stay in constant contact. You can also administer you guest list with a personal guest card or launch a one-time campaign.

A quick and easy introduction to the world of guest loyalty is available out of the box. The basic functions and activities to collect and reward your guests are already present in our loyalty systems. We adapt the modern, user-friendly default design to your CI/CD.

The editing of content elements takes place in a specific CMS (content management system). This allows you to easily edit texts and headlines in the editor, insert icons, upload photos or link texts. You will receive a webinar training on this topic and can also find many instructions in our incert client area.

A series of data sources can be connected to incert’s guest loyalty system. For example, stays and sales on site can be automatically rewarded based on the departure date (from PMS systems like Fidelio, ASA, Aida, GastroDat, Felix GMS). Links to CRM systems like Dailypoint or Numbirds or customer data platforms like Pimcore, Saleforce, etc. are also possible. Alternatively, your guests can register their stays through a simple online interface and so request their points.

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incert Loyalty.Suite

Benefit from our combination offer.

With our special offer package, the incert Loyalty.Suite, you can choose the perfect module mix that’s just right for you between club, recommendations, gallery, interface, import, communication and card administration. The setup price currently includes a free second module.

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Our open system - your benefits

Our technology’s openness makes it possible to connect to other systems. Open APIs and numerous partnerships with payment providers, hotel and cash register systems, booking solutions and other technology partners guarantee a smooth integration of our products into your system landscape.

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