"Holding a piece of happiness in your hands." Aiola is relaunching with the voucher sale for places to be happy.
Aiola
- Graz, foundation 2003
- Meanwhile 13 establishments
- 12 restaurants, 1 boutique hotel
- Own interior shop
- Concept of desired locations
Cross-company vouchers and gift cards in a new design and a top administration system
Initial situation & requirements
In the past, the 13 businesses of the Aiola Group had repeatedly experienced difficulties in the handling and administration of vouchers. A failure of the system at that time had already caused the group severe losses in turnover and made internal processes more difficult. Therefore, the use of a professional, simple and fail-safe system became more and more important.
Solution
With the installation of the incert portal system, the handling for the head office was significantly simplified. Not only the administration and the overall overview facilitated their daily work, but also the simplicity of the system. For the accounting department, period-related statistics could thus be drawn at the push of a button and digitally forwarded to the responsible office. The years of experience on the part of incert gave them the security and the necessary confidence in the new system. Since using the incert system, the processes run smoothly again. The vouchers and gift cards can be purchased online as well as on site at the respective business. Loading the gift cards is simple and quick via the incert app on site.
Partners and interfaces
For online sales, the interfaces to Klarna "Sofortüberweisung" and to payment provider six for credit card payments were connected.
incert stood by us as a quick and competent implementation partner in times of crisis. Our requirements coincided with the possibilities of the incert portal system for our businesses and fulfilled our need. Since the implementation of the system, the handling of vouchers has become much easier.
Jessica Langer
Executive Assistant | Aiola
Conclusion
The new online shop for the sale of vouchers and gift cards was relaunched and converted to the look and feel of the Aiola website. For the guest shopping online, the process is simple. The voucher offer is clearly placed and visually implemented in the CI of the Aiola Group. In addition to the classic value voucher, the guest also has a wide selection of menu vouchers from which to choose. The Aiola Group benefits from the new voucher system, which is available to guests online around the clock, as well as from the addition of gift cards. These are advertised in the establishments by means of exhibitors and are very popular with guests. The gift card also acts as a guest loyalty tool and strengthens the proximity to the guest, who likes to be inspired by the places to be happy.
