Newsletter/CRM

Smart Host

Smart Host is the key for hoteliers to convert their data into regular guests and to be a good host to even the most demanding guests.

The Smart Hotel CRM: Delight Guests. Boost Revenue.

Smart Host is the key for hoteliers to convert their data into regular guests and to be a good host to even the most demanding guests.

With smart automation, PMS integration, and AI, hotels use their data to make their communications targeted, efficient, and effective.

More direct bookings, stronger guest loyalty, measurable success – in real time and visible at a glance in Smart Host, the world’s most user-friendly hotel CRM.

The Smart Host Suite:

  • Guest Profile: Thanks to the PMS interface, you can view all guest data clearly and in detail at a glance.
  • CRM: Campaigns for every eventuality, including automatic translations into other languages and AI-powered text generation
  • Rates: Attractive rates in less than two minutes, real-time availability, and automatic transfer of bookings to the PMS.
  • Analytics: Gain deeper insights into your metrics for more targeted marketing.

Your benefits with incert + Smart Host:

  • Points, credit & level status of each guest are directly visible in the Smart Host guest profile.
  • PMS connection & automation make loyalty an active part of day-to-day business.
  • CRM Manager: Loyalty data, vouchers and credit can be used specifically for personal communication and campaigns.
  • Offer manager connection: Points and credit from incert vouchers can be used directly in offers.

Transfer of incert Loyalty data

The Smart Host integration makes it possible to make customer and loyalty data from the incert Loyalty system available for communication and guest services in Smart Host. Depending on the agreed-upon scope of functionality, guest profiles, newsletter subscriptions, interests, and loyalty information, among other things, can be synchronized between the systems.

More details

Newsletter Interface

Various newsletter modules can be integrated into the incert eCommerce system to link the distribution of newsletters and marketing campaigns directly to the customer data stored in the system.


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