Loyalty: guests become fans.
Your guest club and loyalty system for lasting guest loyalty: points, status, rewards and personal offers. All in your look & feel. Seamlessly connected with voucher, ticket and product sales. Modular, scalable, API-open for strong relationships and loyal regular guests.
Loyalty that works. In everyday life and in the figures.
Whether a quick start or a tailor-made club solution: our loyalty system grows with your business.
From Loyalty Express for a simple start to individually designed Professional Clubs with modules for benefits, status level or CRM connection, we even implement special solutions for hotel groups. Automate your guest loyalty, stay in personal contact, create real incentives for follow-up stays and attract new regular guests without detours.
Your guest club, brand-compliant
Your own member area, login, benefits and communication in your tone of voice.
Points, status, rewards
Define rules flexibly. Use products, experiences or vouchers as rewards. Up- and cross-selling included.
Personalized offers instead of mass discounts
Segment, activate in a targeted manner, expand relationships. From the first visit to regular customers.
Seamlessly networked
Voucher, ticket, product store and loyalty all work together. Existing systems connect via open APIs.
Automation & Codes
Control campaigns, promotions and code logic centrally. Less effort, more impact.
Measurably successful
Reports and evaluations for marketing, operations and finance – clear, export-ready, comprehensible.
Functions & advantages. For your individual guest loyalty.
Online & on site
Don’t just run a customer loyalty system with rewards for online bookings or store purchases. Also reward on-site activities using QR codes.
Premiums & premium vouchers
Enable your regular customers to collect points and/or reach club levels with specific rewards and thus ensure “gamification”.
Activities & turnover
You decide which activities, sales or guest levels you would like to reward and how. Vouchers for services provided by you, but also for events or services provided by partners in the region are possible and are an incentive for follow-up bookings.
Tracking code
Full flexibility with our points widget. Create a tracking code for integration and activation on Success pages in third-party systems.
Club profile
Sophisticated and clearly laid out club area for your guests to view points balances, award vouchers, rewards and redemption.
Simple system maintenance
Easily manage your reward campaigns, reward vouchers, member data and bonuses. Automations & interfaces help you with this.
Statistics at the touch of a button
Collect and analyze your loyalty data. Sales data and member activities can be analyzed as well as rewards and reward redemptions.
Contact forms
Various forms, e.g. newsletter registration etc., can be integrated into the guest loyalty system.
Membership card
In addition to the digital login, it is also possible to issue physical guest cards. The membership numbers can be managed via the incert backend.
Guests recruit guests
Gain new guests through recommendations. Satisfied guests can recommend your hotel via email, Facebook, Whats App, etc. recommend your hotel. They are automatically rewarded for this in the Club.
Simple registration
If you want the club to be open to all website visitors, you can simply register on the login screen.
Points as a means of payment
Points collected in the guest club can simply be used as a means of payment in your incert online store.
Communication tool
The communication tool automatically sends e-mails to your club members on defined occasions. For example, on birthdays or when the last login was a long time ago.
Allocation and pre-sales of offers
Allocation and pre-sales of offers
Make exclusive tickets or products available to your club members before they are officially sold in your store. You can also offer these in the guest club, for example, on a quota basis or at a discounted price.
Many ways to earn rewards and your individual reward world.
With Loyalty Professional, you don’t just reward your guests for stays or recommendations, but for all the little moments that count:
For newsletter subscriptions, personal interests, birthdays or anniversaries. For online purchases of vouchers, tickets or products and, of course, for direct bookings via your website. All points are automatically credited to your Club profile and can be exchanged for vouchers in the Rewards World.
This is how you strengthen the relationship with your guests. Quite automatically, quite personally.
Full freedom
You are in the driver’s seat and determine the number of rewards, the points required and the redemption partners.
Reward automatically
Automated guest contact through the communication module and individual rewards for regular guests.
Seamless integration
Transfer customer, departure, sales or transaction data from your PMS system or CRM system.
Always with you
Modern and sophisticated presentation of the Member Club, especially on your guests’ smartphones.
In addition to the voucher system and the deposit system, we have also been successfully using incert’s guest loyalty system for many years now. The interfaces to the hotel system make it easy to check and validate vouchers, voucher sales are automatically booked and down payments are also automatically deposited with the corresponding booking. Club members are automatically rewarded for on-site sales. incert also provides us with professional online marketing support and manages our Google campaigns.
René Egger BA
Hotel Elisabeth Kirchberg
We can highly recommend the voucher system and guest loyalty system from incert. Since we have been using it in our “Gams zu zweit”, the whole voucher handling is super uncomplicated for us and the customers and can be tracked at any time. Our guest club is very popular with our regular customers. We are also professionally supported by incert in online marketing, which significantly optimizes our sales figures. Many thanks for the good cooperation with the whole team.
Ellen Nennig & Andreas Mennel
Hotel Gams for two
At Hotel Guglwald, we have been an Incert customer from the very beginning and value the long-standing cooperation based on mutual respect and handshake quality. With Incert, we have a strong partner at our side who provides us with a wide range of services from a single source – from the voucher and product store to event ticketing and the Loyalty Club. This means that we use all Incert disciplines and, above all, share the innovative spirit that allows the individual products to be constantly developed further.
Thank you for the many years of good cooperation.
Alexander Pilsl
Hotel Guglwald
Less wastage. More regular guests.
Rewards that suit you
Use experiences, products, gift cards or exclusive benefits as rewards.
Deep integrations
Dock PMS, POS, CRM instead of retrofitting. Open interfaces, strong partner networks.
Multilingual & scalable
For individual companies and groups. Can be used internationally, rolled out in line with the brand.
Service that lasts
Owner-managed, experienced in tourism, personal service. Customer satisfaction over 94%.
