Re:Guest is based on Re:Guest Intelligence – artificial intelligence that has been customized for the hotel industry and is available to the user 24/7 and in all areas.
AI ChatbotCR:IS is a virtual hotel employee based on Re:Guest Intelligence that supports guests and the hotel team 24/7. CR:IS automatically and correctly answers guests’ questions, responds to more complex inquiries and integrates perfectly into the Re:Guest guest journey, both in the messenger on the hotel website and in WhatsApp communication.
Guest communication
Regardless of whether (potential) guests prefer to communicate in the traditional way via email, Re:Guest Messenger or conveniently via WhatsApp, Instagram or Facebook: All communication comes together in the omnichannel inbox and the reception team always has an overview.
Sales Cycle
With Re:Guest it is possible to create offers that encourage bookings, maximize the sale of additional services thanks to upselling functions, send personalized newsletters to strengthen guest loyalty and chat with guests in Messenger and on WhatsApp.
Marketing Cycle
With the Re:Guest Marketing Cycle, no ordinary newsletters are sent, but
personalized, segmented and sales-effective newsletters.
Your advantages of incert + Re:Guest
- Integration & improved visibility of the incert loyalty program directly in Messenger communication.
- Use of loyalty data in ongoing guest communication before, during and after the stay.
- Overview of points, member levels and rewards for guests
- Overview of points, member levels and rewards directly at reception
- New incentives after departure through points & rewards for repeat bookings.
- Additional integration in the offer phase in Messenger for upselling
