The key to the guest on site: smart services & loyalty
The goal often pursued in the hotel industry is a seamless customer journey and the integration of systems that are used on a daily basis.
Together with Peter Löschberger (Deputy Hotel Director Forsthofgut), Fabian Rauch (CRQLAR) and Günther Praher (incert) show you how guest communication via the new loyalty system in combination with the guest APP works on site at the Forsthofgut, ensures smooth processes and inspires both guests and hotel staff
PDF Download: The key to the guest on site: Smart Services & Loyalty
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eCommerce, loyalty and marketing specialist
From voucher systems and gift cards about store-, ticket and reservation systems up to the guest loyalty. Discover the many possibilities in upselling and use targeted rewards and incentives to activate your guests.
360° hotel software for CRM, spa and restaurant
With our CRM, BI, restaurant and service modules, we put the guest at the center of the entire cycle – from before the stay, through the stay, to the follow-up of the stay.
Crqlar CRM
Crqlar CRM + combines all guest information in a central profile, enables targeted marketing (newsletter, Facebook, Google) and improves the guest experience through data-driven automation. All integrated with your spa and restaurant area in one central platform.
Crqlar Services (incl. Spa)
With Crqlar services including spa management, hotels optimize their guest services through seamless bookings, improved staff scheduling and personalized guest care. Effortlessly manage facilities and spa staff – all in one easy-to-use centralized platform.
Crqlar Restaurant
The Crqlar Restaurant module enables hotels to efficiently manage a la carte and half-board table reservations, charge no-show fees and provide guests with a seamless booking experience – all integrated into one centralized platform.
Crqlar App (PWA)
The Crqlar web app offers hotel guests quick and easy access (1-click) to all important information, enables effortless bookings in the restaurant and spa area and thus improves the entire guest experience through an intuitive, digital solution – all integrated in one central platform.
Advantages of incert + CRQLAR
Redemption of vouchers & loyalty points in third-party systems: Walk-in guests can also redeem vouchers in the CRQLAR checkout.
Possibility of clustering store buyers, as well as grouping by store turnover and store items purchased.
Marketing automation based on behavioral data from online transactions and on-site bookings provides customers with relevant information fully automatically.
Single sign-on enables login to the incert store via the CRM account with automatically pre-filled customer data.
Use of incert loyalty system also for CRQLAR via APIs: Networking of Crqclar profiles with Incert profiles for deeper services.
Harness the power of CRQLAR CRM, where centralized guest profiles merge with data from Incert voucher sales and loyalty promotions to deliver personalized guest experiences.
Optimization of available resources
Optimize your occupancy and use real-time availability to upsell & reward your guests.
Manage your spa & restaurant resources with Crqlar and make them bookable on-site with incert eCommerce & partner systems.
Sounds like a “perfect match” for your company?
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