When tradition and digitalization go hand in hand, real added value is created. Since the end of 2024, the association has been relying on a central voucher system from incert, which not only impresses from a technical standpoint, but also brings tangible benefits for guests and restaurateurs alike. What was behind this decision? How did the changeover go and what are the benefits of the system in everyday life today? We asked.
Hard Facts:
- Voucher and gift card system for approx. 200 partner businesses
- Since December 2024
- Print@home and postal delivery
- Intelligent shopping cart rules for packaging and brochures
- Integration with POS system, accounting & payment providers (e.g. Saferpay)
What were your reasons for deciding to introduce a digital voucher system? Why did you choose incert?
“We wanted to rely on a proven and reliable solution when introducing our digital voucher system. We received very positive feedback on incert from the industry, which reinforced our decision.”
Wirtshauskultur Niederösterreich was already using digital vouchers. The goal was to find a modern solution that would be easier and more efficient for both guests and memeber establishments.
How did you find the implementation of the system?
The implementation of the system is described as smooth, with around 10,000 data from old vouchers also being transferred:
From the outset, we had extremely competent contacts at our side and were very well supported throughout the entire process. The system is self-explanatory, which made it easy for our team to implement.
Even after going live, incert’s support remained consistently strong.
The systems at a glance
Can you give us specific examples of how your new voucher system is proving successful?
The success of the voucher system is evident in several areas. The online store is very simple and self-explanatory for our customers, which makes the purchase process noticeably easier.
Our members also benefit from the changeover, as they can now accept and redeem vouchers easily. In addition, billing has become much simpler, which significantly reduces our administrative workload.
Overall, there is significantly less need for explanation among both customers and members. This is a clear sign of the system’s user friendliness
Which specific functions or offers of your voucher system have proven to be particularly effective?
The user-friendly design of the store, which enables both print@home and postal delivery, including intelligent shopping cart rules for our special envelopes (voucher envelopes with various slogans) and brochures (pub guide) has proven to be particularly effective. In general, vouchers can be purchased and redeemed easily, which significantly increases acceptance.
Digital billing also saves a lot of time and reduces administrative effort. In the future, there is potential for additional modules such as the free couponing module.
Has the number of vouchers sold increased since the system was introduced? Or is there feedback from your partner companies?
Sales volume figures are still being evaluated. However, the initial mood is very good:
Feedback from partner companies has been very positive. Particular praise has been given to the intuitive handling and low effort required in day-to-day business.
We have received very positive feedback on incert from the industry, which has reinforced our decision.
Pub culture Lower Austria
about the system selection
How would you describe your daily work with the incert system?
Working with the system on a daily basis is very pleasant and efficient. The user interface is intuitive and offers a clear, well-structured screen that allows all tasks to be completed quickly.
The excellent support provided by incert is particularly noteworthy. Someone is always available, and even for special or individual requests, a suitable solution is quickly found.
Are further developments planned in other areas?
The association is currently reviewing initial ideas for further development with regard to new modules from incert:
We are in the planning phase. It is important to us that future steps are just as practical and efficient to implement as the current introduction.
Conclusion
Wirtshauskultur Niederösterreich proves that lived regionality and digital sales processes are not mutually exclusive – on the contrary. The central voucher system not only strengthens the joint presence of the businesses, but also simplifies handling for guests, partners and administration. A solution that brings everyone together. In the spirit of genuine pub culture.
Experience it for yourself!
Immerse yourself in the voucher world of Lower Austrian inn culture and discover how exceptional offers can delight your guests. Click here to go to the voucher store.
